Only the second entry into my "I Hate....." category and this time it's NTL. NTL sucks big time. (I'm not swearing this time - I lost my Adsense Ads for weeks last time). 5 days I've been without an internet connection. 5 whole sodding days without access to my email, website, bank accounts or favourite websites.
And for why? "We have a problem in your locality sir. Our engineers are aware of it and are working on it as quickly as they can." Well, I'll tell you what NTL. This is just one "fault" too many. Now that I have my connection back I will be using it to work on sorting out another ISP as quickly as I can.
Then I can say goodbye to your crappy customer service, your patchy reliability, your constant billing mistakes and your complete indifference to my happiness.
Goodbye NTL.
Oh. And Merry Christmas and a Happy New Year to everyone else.
Yeah it sucks everytime i get online 5 mins later it dies!!!!!!! either that or goes sloerwer than 56k and im paying for 2mb (25 a month)
I hate NTL, the connection died for about 2 weeks and all they said was try again, I can't access my email with them cos the password they gave me doesn't work and I can't change the ISP because I can't get the MAC number off them. They also have the cheek to take more of my cash by making me pay for customer service which costs £1.75/min!
I HATE NTL - NTL REALLY SUCKS
I hate NTL too - and I am not even a customer!
I had cable in the US, and always prefered that to ADSL. I don't have a cable line in my house, so they would need to do some digging in order for me to have cable. Before that though, NTL wanted me to return a letter signed by a neighbor or landlors agreeing to the digging.
WELL... I called 4 times in the last 4 months, and 4 times I waited for a letter from them. Each time they apologized and said they would send a new letter - and they never came!
Considering they put me on hold for over 40 minutes every time I call and that most of the people I talked to are RUDE, I am now happy I gave up trying!
NTL - You SUCK!
I hate NTL so much,every night at about 6.30 the connection speed dies and its like having 1 of the 1st dial up connections. dont upgrade all ur users to 10 mg connections if your sevice can't support them. the thing that really P^&%#'s me off is when we loose connection for long periods of time they dont offer a refund on the service they havent been able to supply.
if u loose connection and call them up there advice is to check online... my advice when calling them up is to find a wall and bang your head against it, you will get more useful information and will cost u less money on phone bills.
NTL suck monkey balls
NTL do not cable up new developments around here. They don't offer anything like a SkyPlus box, so I have to rig up an antique Tivo machine to my cheap PACE digibox. Their broadband connection dies a death when people come home from work because the contention ratio is way too high. And I pay a lot for my "business" connection because I was assured that this used different routers and would not be affected by domestic usage.
The worst thing about them is that their customer support is dire. There is no triage, they just put every caller into a huge single queue and give some endlessly repetitive message saying that all problems can be resolved by looking at the website, which is infinitely far from the truth.
If you are thinking of moving to NTL, remember: Just Say No.
I agree. NTL Sucks. They lose wanted e-mail, and pass on acres of spam. One would as fain rub one's arse with a brick as try their "Helpless" line. Theres Dial-up, there's snail-mail, there's messages in bottles & there's NTL. What does one do ?
`They lose wanted e-mail, and pass on acres of spam'
Exactly; The keep you paying to listen to mind-rotting muzak until some decerebrated zombie tells you to unplug the modem, and re-plug it. This, because THEY lose wanted e-mail, and pass on acres of spam. They don't reply to e-mail; they take the bleeding money, though !
`They lose wanted e-mail, and pass on acres of spam'
Exactly; The keep you paying to listen to mind-rotting muzak until some decerebrated zombie tells you to unplug the modem, and re-plug it. This, because THEY lose wanted e-mail, and pass on acres of spam. They don't reply to e-mail; they take the bleeding money, though !
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